Sales Agreement, Cancellation, and Return Policy

ARTICLE 1- Sales Agreement Parties

Candelas is a language education company. It provides free and limited English online study materials via the MyECO website, as well as online English materials, including paid books, paid online live lessons, exercises, questions, and video content.

MyECO is a social network site, and it is also an educational platform which provides you with lessons, exercises, and materials to be purchased besides some other free online activities.

When you purchase educational material or online lessons from us, the cancellation and refund policy will be as stated below:

There will be no alternative method of cancellation or refunding apart from the regulations below. When you buy a service from us, it will be assumed that you have read and understood the Refund and Cancellation Policy and accepted all the terms and conditions.

ARTICLE 2- The Value of The Cancellation and The Refund Policy

2.1 If you are living outside the borders of Turkey, you are liable to the agreement written in English regardless of what language you speak or from which country you are in. If you are a Turkish citizen or a foreigner living in Turkey, you are liable to the agreement written in Turkish. If you are a Turkish citizen who is not residing in Turkey, you are still liable to the agreement written in English.

2.2 For Online LIVE Lessons (Online LIVE Group and Private One-to-One classes)

I-) Planning and Starting a Course

When you buy a group lesson, we guarantee that your lessons will start on the date we have agreed upon with you. We start your group lessons within 10 working days.

* Candelas does not enroll students into groups with other students that they don't know. You create your group, or your company/institution creates a group of students and get service from us at a special price. This is stated on our course page. English Speaking Club lessons are exceptional. *

When you buy a One-to-One (private) lesson, we guarantee that your lessons will start on the date we planned together with you. Generally, we start a One-to-One lesson within 10 working days.

II-) Course Duration and Refunds for the Courses not started

For Group Courses, If the minimum number of students (2 students) for a group can be agreed on, we will start the lessons on the planned day. When you buy a group course from us, and if we cannot start your course in 10 working days, which is a 2-week period, WE WILL REFUND YOUR PAYMENT IN FULL TO YOUR BANK ACCOUNT / CREDIT CARD upon your request.

For One-to-One (Private) Courses, if we cannot start your course within 10 working days, which is a 2-week period, WE WILL REFUND YOUR PAYMENT IN FULL TO YOUR BANK ACCOUNT /CREDIT CARD upon your request.

For both One-to-One Private and Group courses, when your course is started within 15 working days starting from your purchase date, the following "cancellation and return conditions" apply.

The course duration is defined as the Course Start Date when the first lesson scheduled with you starts and the Course End Date when the last lesson is held!

III-) Cancellation of lessons and getting refunds

a) If you cancel up until 72 hours before the course start date, you will be refunded 100% of your payment.

b) If you cancel less than 72 hours before the course start date, you will be refunded 90% of your payment.

10% deduction is applied for the compensation of the company loss due to expenses such as teacher arrangement, planning materials, books, operation, and such.

c) Your refund is done within 15 working days.

IV-) Cancellation after your course has been started

a) After the course starts, if you want to cancel for any reason, there will be NO REFUND. However, if you cancel due to a force majeure such as illness, accident, etc., we will happily give you time to complete the missed lessons, and you can take these lessons at a later time within no more than 2 months. After 2 months starting from your cancellation date, the lesson time will be forfit.

Please remember! We might request you to prove your Force Majeure situation.

b) Before purchasing an online course and paying us, we recommend you purchase our 4-hour lessons or / and English-Speaking Club Lessons to try and test our system and the quality of our courses. These trial lessons are non-refundable as soon as you have purchased!

c) Cancellation and refund policies mentioned above are just for those who want to leave the course purchased. If you decide to cancel MyECO courses based only on flaws in management or system and programming problems from our side, you will be refunded the full value!

We will not take over a responsibility for management, system, and programming problems from your side. We will also not bear the responsibility of any problems on your side such as internet connections, internet speed, your computer system, your headset, and microphone, etc. Therefore, you will not be refunded for any problems from your side. Remember that you are obliged to prove any problem on our side with screenshots, videos, etc.

V-) Planning the lessons, Reorganization of the classes, and the possibility of providing make-up lessons in ONLINE LIVE COURSES!

a) For the Group Lessons:

For the group lessons, you must follow and attend all the scheduled classes that you bought. If you are absent from group lessons, the lesson will be forfit. However, if you miss a lesson due to a force majeure such as illness, accident, etc., you can buy a one-to-one tutorial at a discounted price to make up for the missed lesson. If you are not able to take these discounted one-to-one make-up lessons due to any reason, we will consider that you have received your missing class in full, and you will not be refunded for the missing lesson or lessons.

When ALL STUDENTS IN THE GROUP CANNOT ATTEND THE CLASS in case of a force majeure, students in the group can be absent up to a maximum of 20% of the total course hours.

If all the group members are unable to have a class due to force majeure such as illness, accident, travel, etc., please contact Candelas and your teacher directly to reschedule your missed lessons.

If all the members want to change the date of a lesson, please notify the teacher or customer service department of MyECO immediately at least 12 hours before the lesson. Lessons cancelled without notice will be deducted from the total number of hours allocated to the student.

The group cannot reschedule more than 20% of the total class hours. For example, if you purchase 100 hours of online classes as a group, you can reschedule a maximum of 20 classes. In other words, in case of force majeure, you have the right to be absent for 20 lessons maximum and you will receive these 20 lessons from us. However, any absenteeism over 20% for whatever reason is considered as attended and taken!

If the group are unable to complete your 20% absences due to force majeure before the end of the course, these lessons are automatically added to the end of the Course End Date. You must complete these missed courses within a maximum of 2 months from your course end date. Courses that are not completed within this period are deemed to have been completed and the service is deemed to have been received.

b) For One-to-One (Private) Lessons:

For the one-to-one lessons, you must follow your scheduled lessons on time. If you are absent from one-to-one lessons, the lesson will be forfit.

However, if you are likely to miss a lesson due to force majeure or illness, traveling, etc., you can change the date of your following lesson or lessons by contacting your teacher and MyECO directly.

If you want to change the date of one of your lessons, please notify the teacher or customer service department of MyECO immediately at least 12 hours before the lesson. Lessons cancelled without notice will be deducted from the total number of hours allocated to the student.

Please remember you cannot re-schedule more than 20% of your total lesson number. This means, for example, that if you buy a 100-hour one-to-one course from us, you can change the dates of maximum 20 lessons.

If you are unable to complete 20% of the lessons you cannot attend due to force majeure before the course end date, these lessons are automatically added to the end of the Course End Date. You must complete these missed lessons within a maximum of 2 months from your course end date. Lessons not completed within this period are deemed to have been completed and the service is deemed to have been received.

VI-) Appendix & Monitory:

These additional articles and reminders under Appendix & Monitory below have been prepared for your goodness, benefit, and to protect you from any loss.

If you do not comply with one or more of the articles you have approved here, Candelas may unilaterally terminate the service you receive without notifying you and terminate this contract. In this case, you agree that you cannot make any claims from Candelas.

a) You should arrive 10 minutes before the start time and be ready for the class.

b) If the entire group cannot have the lessons due to force majeure, you must notify 12 hours in advance. However, in case of emergencies and sudden developments, we can extend this period up to 4 hours. In other words, you must notify us at least 4 hours before your class start time. Otherwise, regardless of the reason, your lesson will be deemed DONE.

c) In one-to-one courses, your lessons are planned together with you by CANDELAS. You are required to attend your lessons on time. However, if you cancel a lesson for any reason, either because of you or your teacher, this canceled lesson must be made up before the course end date. You must schedule make-up days with your teacher and the administration before the end of the course. A cancelled class that is not made up before the end of the course will be considered DONE unless you have a force majeure! If you have a force majeure related to this situation, please share it with us. (See Article V)

d) Your suggestions and complaints about lessons, teachers and administration are important to us. Therefore, you should report your opinions on these issues to us. Complaints that are not recorded will not be taken into account.

e) Each class hour is 50 minutes. There is a 10-minute break.

f) For all refunds, when you receive a payment from CANDELAS, any deductions made by banks, online payment systems and similar means of sending money, money transfer fees, etc., will be deducted from the total amount to be sent to you. CANDELAS is not responsible for money transfer costs.

ARTICLE 3- For Online Non-Live COURSES (Online Practice / Learning Materials and Online Self-Study Packages)

a) When you buy a package program such as vocabulary learning exercises, video lessons, video grammar lessons, which are online but not LIVE, we guarantee that you will be supported during these lessons. These lessons are internet-based programs run on our web site and servers.

b) The fees for these packages are nonrefundable. When you make a payment, you will not receive any refund normally, except the situation below in item 3.

c) If you are experiencing any technical problems which are caused by our website or servers, we guarantee that you will be refunded in full. You must remember that You should prove to us your problem with screenshots, and you should be able to show us that the problem occurs with our web site and servers.

ARTICLE 4- Credit Card Information

CANDELAS and its web site MyECO will never keep the Credit Card information of the client. It is not saved in our database. It is under the responsibility of the BANK.

ARTICLE 5- General Fittings and Hardware

Candelas and its web site MyECO do not assume any responsibility for the student's facilities and hardware (e.g., computer, modem, speakers, hardware…etc.). In other words, you are solely responsible for your computer and internet connection.

In addition, you are solely responsible for the personal MyECO Profile page / status and required technical tests. Only you manage your personal profile page, you open it, and you close it.

ARTICLE 6- Disclaimer

MyECO website and Candelas have announced here that the company will not be responsible for any requested amount that the student paid or claims he/she paid for the session or sessions. MyECO only considers the bank database in terms of money transfers and amounts. There will be no payments to the student/ students out of the above-mentioned refund policies. In addition, the company will not bear any responsibility for MyECO (which uses an SSL certificate) on indirect damage to the student/ students from the money transfer process, process of banks, and 3rd party web sites.

ARTICLE 7- Dispute and Court

In case of any dispute, Candelas, the owner of the MyECO website and brand, declares to his student (service buyer) with this contract that it will do its best to solve a problem that can be experienced by the student (service buyer), protecting the rights of the consumer, in good faith and transparency on universal human rights and to meet on a common point of ground. However, if the solution of the problem comes to the court stage, the Ankara Commercial and Consumer Courts will be responsible.